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Terms of Service for Fresh Laundries

The services provided by Fresh Laundries that has accepted and processed your order are subject to your (“Customer”) compliance with and acceptance of the terms and conditions set forth below.

Please read the following agreement carefully. The use of any Fresh Laundries services by the “Customer” indicates an agreement to be bound by the terms and conditions outlined herein.

This agreement is strictly between Fresh Laundries and the Customer and does not in any way constitute or imply any relationship with any other parties. As a condition of using any of Fresh Laundries’ services, and for the mutual benefit of both Fresh Laundries and the Customer, the undersigned (“Customer”) agrees to the following terms and conditions:

Garment Care, Holding Period and Missing or Damaged Goods:

  • Fresh Laundries will use industry-standard efforts to maintain washing, drying, and folding services at a high level of quality.
  • Fresh Laundries accepts all Customer garments by weight and does not conduct a piece-by-piece count.
  • Due to time constraints, Fresh Laundries does not adhere to manufacturer-suggested care and washing/drying labels.
  • Fresh Laundries uses front-load washers with fast extraction cycles for all Customer garments.
  • Fresh Laundries accepts no liability for damage due to normal wear and tear or shrinkage during washing and drying.
  • Fresh Laundries accepts no liability for “special care” or delicate items that require special handling.
  • Fresh Laundries reserves the right to refuse cleaning any garment.
  • Fresh Laundries does not guarantee the removal of all stains.
  • Fresh Laundries is not responsible for the loss of or damage to any personal or non-cleanable items left in clothing or bags, such as money, jewelry, or other valuables.
  • Customers should evaluate the potential loss of any garment and avoid leaving any items that they cannot afford to lose.
  • Fresh Laundries reserves the right to send Customer garments to any of the Company’s or the Company’s affiliate facilities for washing, drying, and folding services.
  • The Customer must notify Fresh Laundries within five (5) business days of receiving a delivery of any lost or damaged items from that delivery. Failure to do so constitutes a waiver of claims for any lost or damaged items from that delivery.
  • Fresh Laundries will hold garments for up to 60 days in case the customer requests their return. After this period, Fresh Laundries reserves the right to donate the items to a charity, non-profit organization, or individuals in need, such as the unsheltered person.

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Allergy Notice:

Please be aware that Fresh Laundries uses shared washing machines where various detergents are employed. It is possible that traces of prior detergents, which may not be hypoallergenic, could remain in these machines. By voluntarily using Fresh Laundries’ services, including wash, dry, and fold, the Customer acknowledges and assumes the risk of exposure to these residues and any resulting allergic reactions or injuries.

Disclaimer:

FRESH LAUNDRIES’ LIABILITY UNDER THIS AGREEMENT IS LIMITED TO GENERAL MONETARY DAMAGES NOT EXCEEDING THE AMOUNT PAID BY THE CUSTOMER FOR THE SERVICE IN THE PERIOD DURING WHICH THE DAMAGES OCCURRED. THIS LIABILITY SHALL BE THE FULL EXTENT OF FRESH LAUNDRIES’ RESPONSIBILITY REGARDLESS OF THE FORM OF LEGAL OR EQUITABLE ACTION BROUGHT. THIS SHALL CONSTITUTE THE CUSTOMER’S EXCLUSIVE REMEDY. UNDER NO CIRCUMSTANCES WILL FRESH LAUNDRIES BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES, WHETHER OR NOT IT HAD KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. FRESH LAUNDRIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, RELATED TO THE SERVICES PROVIDED UNDER THIS AGREEMENT.

Entire Agreement / Choice of Law:

This agreement, along with any documents referenced within, constitutes the complete and exclusive agreement between the parties. It cannot be modified except in writing, signed by both parties, and shall be governed by the laws of the state in which the services are provided.